We help people get where they want to go.We do this by providing high quality financial advice, in plain English, to give confidence to make better money decisions.
CIC Financial Limited
116 Buchan Street
Kieran is a qualified Chartered Accountant, and has been working as a Financial Planner/Adviser in New Zealand since 2015. Kieran’s professional objective is to provide high quality financial advice, in plain English, to support people’s overall wellbeing, health and happiness.
University of Canterbury – Bachelor of Commerce
03 377 3693
CIC Financial Limited only provides financial advice in the following areas:
*Personal risk insurance products includes life insurance, trauma, permanent disability, income protection and health insurance, and does NOT include General Insurance product lines (e.g. house, contents, cars, liability policies).
We only provide financial advice about products from certain providers:
None. Nada. Zero. Zip.
There have been no professional indemnity insurance or negligence claims, disputes resolution actions, or disciplinary actions. Ever.
Any remuneration arrangements will be negotiated directly with every potential client before any engagement with that client is agreed to. We may charge fees AND commissions depending upon the scope of the engagement agreed to by a client.
Fees payable directly by the client to CIC Financial Ltd upon invoice for planning or consultation work may be applicable. Fees are charged for expertise and opinion, not for product placement or “brokering”, unless requested by a client and agreed to by CIC Financial Ltd.
An estimate of fees for any particular engagement can always be provided in advance, our preference is to agree a fixed price in advance.
If fees are to be paid, then
For Investment and KiwiSaver Advice, we charge, or receive between 0.20% – 0.75% of funds under management. This is charged directly to your investment or KiwiSaver funds.
When implementing (or brokering) personal insurance, or mortgage products our preference is to be paid via brokerage, or commission, as this results in no direct fee payable by the client and CIC Financial Ltd only receives payment from an insurer or bank if we are successful in placing business which the client is happy with.
The gross amount of commission payable to CIC Financial Ltd on any particular recommendation will be disclosed specifically
As a general indicator of the range of commissions which may be paid, CIC Financial receives standard commission terms from all insurers, and banks (there no preferential terms over and above any other adviser in the market), which are:
We have no financial interest in any insurance company, bank, investment company or any other general conflicts of interest in forming a professional opinion or delivering financial advice.
There are no material conflicts of interest to disclose in the form of incentives.
We will accept an occasional glass of wine or a cup of coffee from a supplier company representative of course, however these are immaterial and engender no particular warm feelings towards any particular supplier.
Should any actual or potential conflict of interest arise during any engagement with a client we will bring that to your notice promptly, and then seek to manage or avoid the conflict if at all possible. If management or avoidance of a conflict to your satisfaction is not possible then we will resign from the engagement with you and professionally assist with the appointment of a replacement and more suitable adviser.
Conflicted Remuneration Note:
What a client pays is not the same as what the Financial Adviser earns.
What should you do if you are unhappy with something?
If you have a problem, concern, or complaint about any part of our service or your product performance, please contact
Kieran Sutherland; Director; CIC Financial Limited
in the first instance so that we may try to fix the problem.
03 377 3693
If your complaint cannot be satisfactorily resolved this way, it then becomes a dispute.
The Dispute Resolution process is:
1. In the event of a dispute you must notify us that the complaint is not resolved and is now a dispute.
2. We will confirm in writing our internal complaints process, likely timeframes, and our Disputes Resolution Scheme which you can access at any stage should you choose to.
3. Should we fail to handle the problem to your satisfaction within a reasonable time frame then the product providers themselves have internal complaints handling processes which you might wish to also access. This means that if we have used a particular product that is connected to the issue at Dispute, you can contact the company that issued that product and have them attempt to resolve the matter as well.
4. If these options fail to resolve the Dispute to your satisfaction, then you may take the matter to the Insurance & Financial Services Ombudsman, of which we are a member. We are bound by the outcome of that process. You can choose to be bound by the outcome but you can also choose to be free to pursue other legal avenues if you wish. Their service will cost you nothing as we pay for it. Contact details below:
Insurance & Financial Services Ombudsman
|Telephone:||(Call Free) 0800 888 202|
|Physical Address:||Level 2|
70 The Terrace
When working with you we will be collecting personal information from you in order to deliver personalized advice which is suitable for you.
This is generally personal information regarding age, health, financial situation and your instructions.
In accordance with the Privacy Act 2020 you are entitled to access any such information we collect and hold on you, and also to have noted any corrections to such information.
Should you require a copy of any information we hold we shall be happy to provide a full copy at our cost but will always retain original records for legal and compliance requirements.
Records are stored in secure premises and on secured computer systems at our place of business.
All staff employed by CIC Financial Ltd have access to all client files, and in addition to CIC Financial Ltd staff other parties may access this information as required by law or for the purposes of providing specific advice to you in accordance with your instructions or our agreed Scope Of Service. Those parties may include:
If you have a complaint is about how we handle your personal information, you can contact the Office of the Privacy Commissioner:
PO Box 10 094
The Terrace Wellington 6143
0800 803 909
This option is available in addition to utilising the Complaints Process of CIC Financial Ltd.